FAQ

What makes MB1labs special?

We combine high-quality raw materials, rigorous quality control (including COAs/lab reports for each product, where applicable), and clear application instructions. Our goal: noticeable results and maximum transparency.

How do I order?

Simply select a product, add it to your shopping cart, and proceed to checkout. The available payment and shipping options will be displayed at checkout.

Do I need a customer account?

No. An account is optional, but it makes order tracking, invoice downloads, and repeat purchases easier.

Which payment methods are accepted?

We support common payment methods (e.g., credit card, PayPal). You can see the specific available options at checkout.

Can I change or cancel my order afterwards?

As long as your order has not yet been packed/shipped, we will try to facilitate changes or cancellations. Please contact support immediately with your order number.

Where do you deliver to?

Generally available in United States/ Germany / Austria / Switzerland/ Poland/ Japan/ Australia/ Canada/ United Kingdom/ Spain/ Portugal/ Netherlands/ Italy/ Ireland/ Germany/ France/ Finland/ Belgium/ New Zealand/ Norway/ Sweden/ Czechia/ Denmark. The exact destination countries will be displayed at checkout.

How long does shipping take?

The standard delivery time is displayed at checkout. You will receive a tracking email after shipment.

How much are the shipping costs?

You can see the costs and any thresholds for free shipping at checkout before you pay.

How does the return process work?

Within the statutory withdrawal period (EU law), you can return unopened/original goods. Register your return with support so we can send you the necessary steps.

What happens if a product arrives damaged/incomplete?

Please send us photos and the order number – we will take care of a replacement or refund.

Is there a satisfaction guarantee?

Yes, the terms and conditions are on the product page. Otherwise, the statutory regulations apply.

What does "COA/Lab Report" mean and where can I find it?

A Certificate of Analysis (COA) documents, for example, purity, identity, and, if applicable, heavy metal/microbiology tests. If available, you can find it directly on the product page (link/QR) or obtain it from support upon request.

Where are your products manufactured?

We produce our goods in Germany according to the highest quality standards.

How can I reach you?

Via email info@mb1labs.com or the form on the contact page. Please always include the order number, product, and a brief description of the problem – this will help us assist you more quickly.

How do I report side effects/quality problems?

Please report immediately with product name, batch/lot number, photos and description. We will investigate this immediately.